AusVisa Tracker — Support

Found a bug, have a feature idea, or stuck on something? Read on.

Get in touch

Solo-developer project. Expect a reply within a few days. Please include your iOS or Android version and a short description of what happened.

Common questions

The predicted grant date looks off — is the app wrong?: Predictions are approximate. They're built from publicly available Home Affairs processing-time averages, which are themselves rounded into wide buckets. The "Down to earth" date is the point by which nine out of ten similar applications have been decided — your specific case can be faster or slower. Always treat immi.homeaffairs.gov.au as authoritative.
How do I delete all my data?: Settings tab → scroll to Delete all my data. This wipes the local SQLite database and clears every preference stored on the device. There is no cloud backup; the deletion is permanent.
The 88/179 days tab isn't showing.: Days tracking is opt-in. Open Settings → toggle on Track 88/179 days. After enabling, the tab will appear in the tab bar. You can also pick between 88-only / 179-only / both modes from the same screen.
Biometric unlock stopped working.: Open Settings → toggle Biometric lock off, then on again. If that doesn't fix it, confirm Face ID / Touch ID is set up in your device's system settings — the app uses whatever your OS already has enrolled.
I want to back up or move my data to another device.: Open Settings → Backup & restore → Export a backup. That writes a backup file you can keep anywhere (Files, email, your own cloud drive) and later load — on the same device or a new one — with Import a backup. The file only leaves your device if you choose to send it somewhere.
The processing times look stale.: They might be — the dataset is pulled from Home Affairs' published processing-time figures and ships bundled with each app release. The app makes no outbound network requests, so processing-time figures only refresh when you install a new version from the App Store or Play Store. The "Last verified" date on the predicted-grant card tells you how old the figure is. Email us if anything is more than a couple of months behind.

Privacy

We collect nothing about you or your visa applications. Full details: Privacy Policy.

Disclaimer

AusVisa Tracker is an independent tool. It is not affiliated with, endorsed by, or operated by the Australian Department of Home Affairs. Always verify visa-related dates and requirements against immi.homeaffairs.gov.au before making decisions.